Recently, a new Regional Sales Manager confided in me that she is amazed at the lack of urgency employees seem to have. Her previous job was with a highly energetic sales organization that understood response time needs to be in minutes, not days. Is your company and its’ employees responsive to its stakeholders. Do e-mails from customers go unanswered. Are employee concerns ignored? As a controller, is your sense of urgency lacking? And, what are the causes? Procrastination can often be a reason. Lack of skills or organizational abilities. What about training? Are your employees trained in the importance of timely responses to inquiries and, do they know what is necessary to frame a response that will satisfy the needs of the recipient?
As a controller, you should be highly sensitive to your work environment. It is so easy to get buried under the daily demands of your job and lose sight of what is going on around you.
What do you think?