Let’s begin ‘The Everyday Controller’ talking about an everyday problem. Most of us became accountants because we liked accounting. Managing personnel wasn’t on any curriculum I saw while working on my degree. But for most of us, it’s the most time consuming and sometimes frustrating part of our jobs (at least where I work). There are the people you inherited, the people you hired, the people you wish you hadn’t hired. Working for privately held companies, there is even the spectre of family members you must deal with. With respect to Accounting, I choose to take the high road. We assume that everyone in accounting is a professional regardless of their education, certifications, etc. This includes staff with high school +some training. Our focus is on the work. If the work is of good quality, arrives on a timely basis, if the employee gets along with others, we don’t concentrate on the little things like attendance records, getting to work on the dot of 8:00 a.m., etc. We pride ourselves on being a flexible and family friendly workplace. But, when the work shows a lack of professionalism, or behaviors get in the way of work, then it’s time to talk. We put a very high value on low turnover as the learning curve in our Corporate headquarters office is steep.
We invest a lot of time in getting employees trained whether in accounts payable, month end close work, inventory, etc. I can think of no other challenge greater than managing and coaching our staff members. What do you think?